Service and Maintenance

Service | Maintenance | FAQS

Full Service Support from Metrohm

At Metrohm UK we pride ourselves on quality customer care. Our interest does not stop at the point of sale. We have an experienced team of service engineers and support personnel that are here to provide ongoing assistance for the working life of your analyser: from preventative maintenance of your instrumentation through to training of new staff members.

Read on to find out more about the services that we can offer your company.

Warranty Extra

Applikon analysers are designed to operate twenty four hours a day, seven days a week. As with all instrumentation however, regular servicing is required to maintain optimum performance and this applies even during the Warranty period.

As a solution, Metrohm UK provide an option called Warranty Extra. This is a contract taken out at the time of purchase and provides scheduled maintenance during the twelve month warranty period. You can choose from 1,2,3 or 4 preventative maintenance visits and as an incentive to get your maintenance up and running straight away, we offer you a substantial discount on the standard contract rate.

Warranty extra in no way affects your warranty cover. The warranty will still cover any emergency breakdowns or non-consumable parts.

The Warranty Extra contract expires after one year at which point you are then given the opportunity to continue your cover under a standard service agreement.

Service Contracts and Options

To keep your analyser in good working order, we recommend taking out a Metrohm Service Contract. Regular maintenance can not only improve the reliability, but can also prolong the life of the instrument.

There are two types of service contract available: standard cover and service plus. Both of these contracts offer a choice of one to four visits per year. Each preventative maintenance visit includes cleaning, consumable parts replacement, diagnostic and full maintenance checks.

Service plus also includes an analyser service kit. This kit includes all the consumable parts that may be required during the service visit: for example burettes, pump tubing and seals This gives you one up front price for the visit allowing you closer control of your maintenance budget.

A calibration and performance check is an optional extra with either service contract. This involves running multiple standards over the working range of the instrument. Documentation will be providing giving statistical analysis of the results.

The features and benefits of both contracts are summarised below.

• Standard Cover

• Scheduled preventative maintenance service visits
• Choose from one, two, three or four visits per year
• Full analyser diagnostic check provided
• Reduced contract holders rate for any emergency call outs
• Fast track response
• Any parts fitted are chargeable
• Calibration and performance check ­ optional extra

• Service Plus

• Scheduled preventative maintenance service visits
• Choose from one, two, three or four visits per year
• Full analyser diagnostic check provided
• Reduced contract holders rate for any emergency call outs
• Fast track response
• Analyser service kit
• Calibration and performance check ­ optional extra

These contracts can be taken out at any time. Contact our Service Department on 01280 824824 for a quotation.