Service and Maintenance

Why do I need a service contract?

Having your equipment serviced on a scheduled basis offers the following benefits:

Regular maintenance can not only improve the reliability, but prolong the life of your instrument
‘Fast Track’ response should your instrument need repair Extensive documentation available to appease Auditors and Regulatory bodies
Allows you to ‘Budget’ for your instrument maintenance

Instrument servicing:

Certificates of Performance (CoP) are provided FOC for each major instrument
Instrument Calibration Certificates (ICC) can be issued for an additional charge
Performance check documentation is available for an additional charge.

Volumetric Calibration:

A Calibration Certificate is provided for each calibration.
Failed calibrations are repeated at no extra charge after repair of the exchange / dosing unit.

Instrument calibration documents every aspect of the instrument tests carried out.
All measured values are recorded along with the relevant tolerances.

A Performance check offers an overall system check on completion of the Service Contract visit.
Our engineers run 3 samples using Certified standard materials and document the accuracy and precision of each system.

Service contracts cover servicing and diagnosis of the base units (e.g. Titrando’s, Titrino’s and Dosimats), while volumetric calibration covers your exchange units and dosinos.
Each exchange / dosing unit is subject to an extensive 10 point calibration check which ensures that the equipment is dispensing the correct volume.
This takes into account water temperature and air pressure and a calibration certificate is issued for each unit. This type of contract will highlight if your burette or piston is worn before it starts leaking.

Call the office on 01280 824824.
Your call will be logged and then passed to the relevant engineer.
The engineer will call to offer assistance over the phone. If this is unsuccessful, subject to an order number, an engineer will attend your site within 48 hours (mon - fri).

If you are worried that it may not be economical to repair your instrument or if you wish to keep the costs down, you can send your instrument in for assessment. Please contact the office on 01280 824824 for the appropriate paperwork.

In addition to our Service and Volumetric Calibration contracts we can also provide system Re-Validation including full system Performance Verification (PV).
This provides comprehensive documentation, ideal for Auditors and Regulatory bodies.

We offer a range of contracts suitable for all budgets and requirements:

Fully Inclusive 1 or 2 PM visits per year. No additional Travel and Labour charges for emergency call outs and all non-consumable parts e.g. PCB’s, motors etc are replaced FOC.
Labour Inclusive 1 or 2 PM visits per year. No additional Travel and Labour charges for emergency call outs
Standard Contracts 1 or 2 PM visits per year. Emergency call out are charged at a reduced Contract Holders rate.

If you can’t see what you want then give us a call and we’ll tailor a contract to suit your needs.

Fully inclusive and labour inclusive contracts are payable in advance.
Standard contracts however, are billed after the work has been performed.
If you would prefer the premium to be invoiced when the purchase order is issued, please let us know.

Yes we do. We require the credit card number, expiry date and security number. This information can be provided over the phone. We do however require confirmation in writing that we can use your details to cover the contract premium, parts fitted or emergency call outs as appropriate.

Yes we can. As long as the instruments are located on the same site, these can be covered by one service contract.

Please call our service department on 01280 824824 or e-mail enquiry@metrohm.co.uk. We need to know the model numbers and quantities of each instrument and the number of exchange units. Please let us know how you would prefer to receive the information, either fax, post or e-mail.

All our engineers undergo extensive training at the worldwide headquarters of Applikon in Holland.